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True or false? When connecting your email to help desk, you should connect your personal email.
True False The correct answer is: False.
True or false? It’s best practice to match your knowledge base design with the design of your website.
True False The correct answer is: True.
Which of the following CANNOT be done from your help desk?
Live chat. Send an email. Use AI to summarize your conversation. Start a video chat.…
Select all that apply. AI allows you to do which of the following in your help desk?
Expand your writing Summarize your conversation Change the tone of your writing Create a new…