HubSpot Frictionless Sales Certification Answers 2024

Exam Name: HubSpot Frictionless Sales Certification Exam

Exam URL: https://app.hubspot.com/academy/4448758/tracks/66/exam

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Here’s what you need to know before taking this exam:

(Click on the questions to get the correct answers)

1. Which of the following is true?

2. Which two groups of people does the frictionless selling framework try to provide a more convenient experience for?

3. True or false? Generally speaking, business-to-business sales teams are better at providing a convenient experience for their customers than sales teams who sell directly to consumers.

4. If you already have a sales framework in place, and you decide to implement the frictionless selling framework, what will the relationship of those two frameworks be?

5. When you think about your sales organization as a flywheel, which of the following is the best goal to have?

6. Which of the following is an example of force?

7. Which of the following is an example of friction?

8. True or false? Most sales organizations are doing everything they can to apply force to their flywheel.

9. True or false? Most sales organizations are doing everything they can to remove friction from their flywheel.

10. What are the phases of the frictionless selling framework?

11. What is the relationship between the three phases of the frictionless selling framework?

12. Fill in the blank: The purpose of the enable phase is to enable your team to ______.

13. What metrics are most important during the enable phase?

14. Fill in the blank: The purpose of the align phase is to align your team with ______.

15. What metrics are most important during the align phase?

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16. Fill in the blank: The purpose of the transform phase is to transform ______.

17. Which of the following is the most important responsibility of sales managers?

18. What metrics are most important during the transform phase?

19. On average, how much of a salesperson’s day is spent selling?

20. True or false? Your sales team should only be doing things that provide value to your leads.

21. What two activities should you focus on during the enable phase of the frictionless selling framework?

22. True or false? Some tasks that can be automated should still be done manually to ensure your salespeople have full control and ownership over them.

23. Which of the following is an attribute of a sales team that is well aligned with their buyer?

24. Which of the following is an attribute of a sales team that has a culture of learning?

25. Which phase of the frictionless selling framework does automatic email logging help with?

26. Which phase of the frictionless selling framework do email templates and sequences help with?

27. True or false? The majority of buyers consider salespeople trustworthy.

28. What are the stages of the buyer’s journey?

29. During the awareness stage of the buyer’s journey, what is the buyer becoming aware of?

30. During the consideration stage of the buyer’s journey, what is the buyer considering?

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31. When in the buyer’s journey should you try to connect with a buyer?

32. Which phase of an inbound sales strategy would lead intelligence, lead prioritization, and contact timeline most help with?

33. In which phase of an inbound sales strategy would a salesperson help their leads decide on the best path forward?

34. In which phase of an inbound sales strategy would a salesperson use a lead qualification framework to discover the buyer’s needs?

35. Which phase of an inbound sales strategy would email, calling, live chat, and the meetings tool most help with?

36. Which of the following is the best agenda for a sales meeting?

37. True or false? Every sales presentation should be personalized for the people you’re presenting it to.

38. Which of the following is true of most sales organizations?

39. True or false? Having reliable sales data is required to create an effective coaching program.

40. What are the steps of the GROW coaching technique?

41. During the Goal step of GROW coaching, what is your role as coach?

42. During the Reality step of GROW coaching, what is your role as coach?

43. During the Options step of GROW coaching, what is your role as coach?

44. During the Way Forward step of GROW coaching, what is your role as coach?

45. True or false? When you coach a salesperson, you should spend more time listening than talking.

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46. Which of the following is a benefit of GROW coaching?

47. True or False? Allowing salespeople to coach each other will distract from their primary responsibility of finding and closing new business.

48. How can a film review be used as part of a coaching strategy?

49. How can pipeline meetings be a coaching opportunity?

50. What is a salesperson’s role in executing an inbound strategy?

51. If a sales team is struggling to prioritize their leads, which phase of the frictionless selling framework will be most helpful to them?

52. If a sales team is suffering from low lead quality, which phase of the frictionless selling framework will be most helpful to them?

53. If a sales team is having trouble keeping all their systems synchronized, which phase of the frictionless selling framework will be most helpful to them?

54. If a sales team is relying too much on blind outreach, which phase of the frictionless selling framework will be most helpful to them?

55. If a sales team’s leads struggle to get in contact with their assigned salesperson, which phase of the frictionless selling framework will be most helpful to them?

56. If a sales team tends to have hostile negotiations with their prospects, which phase of the frictionless selling framework will be most helpful to them?

57. If a sales team asks their prospects to make large commitments early on in the sales process, which phase of the frictionless selling framework will be most helpful to them?

58. If a sales team is inconsistent in its quota attainment, which phase of the frictionless selling framework will be most helpful to them?

59. If a sales team doesn’t have a good onboarding program for its new hires, which phase of the frictionless selling framework will be most helpful to them?

60. If sales managers are spending more of their time reporting sales performance than coaching their salespeople, which phase of the frictionless selling framework will be most helpful to them?

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