Which of the following are best practices for responding to a social media crisis? (Choose Three Answers)

  • Review how competitors are handling the situation and follow suit
  • Listen to what your audience is saying for insight into sentiment
  • Pause all outgoing content to review it for anything obsolete or tonedeaf
  • Review and update social profiles to highlight any changes

The correct answer is:

  • Listen to what your audience is saying for insight into sentiment
  • Pause all outgoing content to review it for anything obsolete or tonedeaf
  • Review and update social profiles to highlight any changes

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