True or false? When connecting your email to help desk, you should connect your personal email.
True False The correct answer is: False.
True or false? It’s best practice to match your knowledge base design with the design of your website.
True False The correct answer is: True.
Which of the following CANNOT be done from your help desk?
Live chat. Send an email. Use AI to summarize your conversation. Start a video chat. The correct answer is: Start a video chat.
Select all that apply. AI allows you to do which of the following in your help desk?
Expand your writing Summarize your conversation Change the tone of your writing Create a new ticket The correct answer is: Expand your writing Summarize your conversation Change the tone of your writing
Which of the following CANNOT be inserted when responding in the help desk?
A snippet. An email template. A knowledge base. A ticket. The correct answer is: A ticket.
Fill in the blank: With HubSpot’s help desk, you can streamline intake by_________.
Connecting multiple channels to help desk Connecting your personal and team email client Creating a knowledge base Creating a customer portal website The correct answer is: Connecting multiple channels to help desk.
Select all that apply. What intake methods can you connect to HubSpot?
Calling Forms Team email Instagram messenger The correct answer is: Forms Team email
Select all that apply. You can create SLAs based on which of the following?
Capacity Skills Customer Vacation The correct answer is: Capacity Customer
Select all that apply. AI helps you write your knowledge base articles in which of the following ways?
Rewrite your content in a different tone. Expand your writing. Turn your writing into audio Shorten your writing. The correct answer is: Rewrite your content in a different tone. Expand your writing. Shorten your writing.